Privacy Policy | Lodio | The interview of a lifetime

September 2024

Intro

Lodio's Privacy Policy describes how Lodio collects, uses and protects your personal data.

In addition to this privacy policy, we provide data and privacy information embedded in our interviews.

Please take the time to familiarize yourself with our privacy practices, accessible below, and contact us if you have any questions.

What is personal data at Lodio?

At Lodio, we believe that privacy is a fundamental right, and that right should be the same no matter where you live in the world. For this reason, we treat all data relating to an identified or identifiable individual, or otherwise associated or potentially associated with an individual by Lodio, as "personal data", regardless of the individual's place of residence. This means that data that directly identifies you, such as your name, is personal data. Data that does not personally identify you, but can reasonably be used to identify you, such as your interview, is also Personal Data. Aggregated Data is considered Non-Personal Data for purposes of this Privacy Policy.

This Privacy Policy describes how Lodio handles personal data, whether you interact with us on our websites, over the phone, or in person. Lodio may also include a link to third parties in its services or offer third party apps for download from our site. Lodio's privacy policy does not apply to how third parties determine or use personal data. We invite you to read their policies

Your privacy rights at Lodio

At Lodio, we respect your right to know, consult, correct and transfer your personal data, restrict their processing and delete them. We have granted this right to our global customer base and if you choose to exercise your privacy rights, you will not face discriminatory treatment or receive a lower level of service from Lodio. Lodio does not sell your data, including under the definition of "sale" in Quebec and Canada.

To help you protect the security of your personal data, you must log in to your account. Your identity is then verified. If the Data & Privacy page is not available in your area, you can submit questions about your privacy rights by email to info@lodio.ca

We may not always be able to comply with your request, for example if you ask us to delete your interview data when Lodio has a legal obligation to keep a record of this transaction. We may also refuse to comply with a request if we believe that doing so would interfere with our legitimate use of data for anti-fraud or security purposes, for example if you request the deletion of an account. under investigation for security concerns. We may also refuse requests that jeopardize the confidentiality of third parties, frivolous or vexatious requests, or requests that would be extremely difficult to implement.

Personal data that Lodio collects from you

At Lodio, we believe that you can benefit from excellent services, while respecting confidentiality. Thus, we strive to collect only the personal data that we need. The personal data Lodio collects depends on how you interact with us.

We may collect a variety of information, such as:

Information relating to your account. Your Lodio ID and account details, including email address, registered devices, account status, and age
Contact information. Data such as name, email address, physical address, telephone number or other contact details
Payment data. Data about your billing address and method of payment, such as bank details, credit and debit data, or other payment card information
Transaction Information. Data concerning purchases of Lodio services or transactions framed by Lodio, including purchases on Lodio platforms
Fraud prevention information. Data used to help identify and prevent fraud, including a service's trust score
Other Information You Provide to Us. Data such as the content of your communications with Lodio, including interactions during your interview

You are not obliged to provide us with the personal data that we request from you. However, if you choose not to provide them, we may not always be able to provide you with our products and services, or even answer your questions.

Use of personal data by Lodio

We use personal data to provide our services, process your transactions, communicate with you, for security and fraud prevention purposes, and to comply with the law. We may also use personal data for other purposes, with your consent.

We only use your personal data when it is legally justified. Depending on the circumstances, Lodio may rely on your consent or the fact that the data processing is necessary to perform a contract with you, to protect your vital interests or those of third parties, or to comply with the law. We may also process your personal data where we believe it is in our legitimate interests or those of third parties, taking into account your interests, rights and expectations.

Provide our services. We collect personal data necessary to provide our services, which may include personal data collected to personalize or improve our offerings, for internal purposes such as audits or data analysis, or for troubleshooting purposes.
Process your transactions. To process your transactions, Lodio needs to collect data such as your name, purchase, and payment information.
Communicate with you. To respond to communications, contact you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notifications, such as communications about purchases and changes to our terms of use and policies. As this information is important for your relationship with Lodio, you cannot opt out of receiving these important notifications.
Security and fraud prevention. To protect individuals, employees, and Lodio, and for loss prevention and anti-fraud purposes, including to protect individuals, employees, and Lodio for the benefit of all of our users, and to filter or analyze any uploaded content to ensure that it does not contain illegal content, such as child sexual abuse.
Respect the law. To comply with applicable law, such as to meet tax or reporting obligations, or to comply with a lawful government request.

Lodio does not use algorithms or profiling to make decisions that may significantly affect you without the possibility of human verification.

Lodio retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or our service-specific privacy notices, or as required by law. We retain your personal data for as long as necessary for the purposes described in this Privacy Policy and our service-specific privacy summaries. To estimate these durations, we first carefully consider whether it is necessary to retain the personal data collected and, if we establish such a need, we endeavor to retain it only for the shortest possible period permitted by law. .

Protection of personal data at Lodio

At Lodio, we believe that respect for privacy is based on an excellent security system. We use administrative, physical and technical security devices to protect your personal data, taking into account the nature and processing of personal data, as well as threats. We are constantly seeking to improve these security features to ensure the security of your personal data.

Cookies and Other Technologies

Lodio's websites, online services, interactive apps, and advertisements may use "cookies" and other technologies, such as web beacons. These technologies allow us to better understand user behavior, including for security and fraud prevention purposes, tell us which parts of our websites are most visited, and facilitate and measure the effectiveness of ads and internet searches.

Communication cookies. These cookies allow us to maintain network traffic to and from Lodio's systems, including helping us detect errors.
Strictly necessary cookies. These cookies are set as necessary to provide a specific feature or service that you have accessed or requested. They allow us, for example, to display our websites in the appropriate format and language, to authenticate and verify your transactions, and to preserve the contents of your shopping cart when you shop online on the Lodio website.
Other Cookies. These cookies allow us to understand how visitors interact with our websites and online services, including helping us measure the effectiveness of web ads and searches. We also use these cookies to remember the choices you make while browsing, in order to provide you with a personalized experience.

If you prefer Lodio not to use cookies, you have the option of disabling them. If you are using the Safari web browser and wish to disable cookies, select "Block all cookies" in Safari's privacy settings. If you use another browser, consult your provider to find out how to disable cookies. Some features of the Lodio website may no longer be available if all cookies are disabled.

In addition to cookies, we use other technologies that allow us to achieve similar purposes.

In some of our emails, we use "destination URLs" related to Lodio website content. When you click on one of these URLs, you are transferred to another server before arriving on the landing page of our website. We track this click data to determine interest in certain topics and measure the effectiveness of our communications with you. If you prefer not to be tracked in this way, you should not click on text or graphic links in emails.

We generally treat the data we collect using cookies and similar technologies as non-personal data. However, if Internet Protocol (IP) addresses or similar identifiers are considered personal data under local law, we also treat those identifiers as personal data in those regions. In addition, we sometimes combine non-personal data collected through these technologies with other personal data in our possession. In this case, we treat the combined data as personal data for the purposes of this privacy policy.

Our commitment to maintaining your privacy

In order to preserve the security of your personal data, we communicate these confidentiality and security rules to all Lodio employees and we apply a very strict policy in this area within our company.

Privacy Questions

If you have any questions regarding Lodio's Privacy Policy or privacy practices, or if you wish to contact our Data Protection Officer or submit a complaint, you may contact us by email at info@lodio.life. You can also ask us how to submit a privacy complaint and we will do our best to help you.

Lodio takes your privacy questions very seriously. A dedicated team studies your request in order to best respond to your question or concern, in particular following a request for access or downloading of your interview. In most cases, all substantial communications will receive a response within seven days. We may sometimes need additional information or additional time to respond to you.

If your complaint indicates that the handling of privacy matters could be improved, we will take steps to make such improvements at the next reasonable opportunity. If a privacy issue has negatively impacted you or another person, we will take steps to address it with you or that other person.

If you are not satisfied with Lodio's response, you may escalate your complaint to the applicable regulatory body. If you ask us, we will endeavor to provide you with information on the possible recourses applicable to your situation.

If there is a material change to this Privacy Policy, we will post a notice on this website at least one week in advance and contact you directly about the change if we have your contact information.